Our friendly, knowledgeable help desk team doesn't just resolve your IT issues. We provide you with the advice you need to help prevent issues recurring, which will keep your systems running smoothly.
We know how frustrating it can be when you get automated or scripted responses from a help desk that don't quite answer your questions. At MTech, we listen to you, making sure we fully understand your query and responding to you with jargon-free language.
On-site support is included in your contract, so if we can't fix your issue over the phone, or we need to take a closer look, an engineer will come to your business as quickly as possible.
Our support service is constantly monitored and tracked, with full management reporting available. MTech's support service is backed up by comprehensive SLAs and we constantly analyse tickets to help drive down underlying issues. We know that consistency is key, which is why we strive to provide a helpful, responsive service , whatever your IT needs.