Proper Music Group is the largest truly independent, full service distributor of music across all formats in the UK. With an annual turnover of £25 Million, Proper Music employ over 190 staff and supply major high street and online retailers such as Amazon and HMV.
Proper music was so reliant on IT systems, that should they have failed, they would have been unable to trade with these customers within days, causing a huge risk to the business.
Proper music had grown rapidly, since being founded in 1988, however their IT systems were becoming outdated and unreliable. The Directors of the business realised the need for professionals to review their disaster recovery planning in order to ensure that reliable business continuity procedures were in place.
Whilst Proper Music had a Disaster Recovery Plan, it had never been reviewed properly and was drawn up by their IT Manager who worked mainly in software development.
MTech reviewed the DR plan and consequently, the business systems and network infrastructure, this process uncovered many issues which needed fixing to ensure the correct infrastructure was in place and a professional, tested and documented Business Continuity process be implemented.
The backup process that Proper Music had in place had not actually been running succesfully, they operated across two different email systems, had invested heavily in the correct Servers and Storage devices, but had implemented them badly, not realising the true potential of what they had in place.
Finally, it became apparent that there wasn't a secure, managed domain in place and security was very poor. Anyone could access confidential documentation or systems and logon details were commonly shared.
MTech completely over-hauled the Server platforms, implementing virtualisation across the network, full realising the benefits of the good quality server farm that Proper had invested in. Allowing flexibility and improved performance, whilst positioning the systems for quick and adaptable Business Continuity plans.
MTech also migrated Proper to Office365 for all corporate emails as well as Skype for Business and SharePoint to provide an intranet and extranet for staff, bringing all members of staff on to the same level of Office systems, constantly kept upto date going forward.
We configured Proper Music’s domain infrastructure in order to correctly allow users to log on and access files no matter which machine they logged into. We also configured a structured file system with integral security so that departmental files and systems could only be accessed by appropriate staff.
Our Management advisor negotiated hardware leases, a full review of Leased line, telephony and mobile contracts to renew the entire estate whilst lowering ongoing costs to the business.
We implemented a centrally managed Anti-Virus solution, utilising the existing ESET licensing, replaced core switches to increase the network speeds and stability.
MTech re-configured the telephony systems to be a hybrid of ISDN and SIP trunks running over the improved internet connection which both reduced the cost of telephony and protected the business against line failure.
Finally, MTech installed a formal help desk – where incidents can be raised, documented and dealt with quickly and efficiently, backed by comprehensive SLA's and contracts. This, allied with comprehensive systems monitoring, automated backup solutions and monitoring and a live asset management database meant that Proper Music have an environment in which to flourish as a business, safe in the knowledge that their environment is professionally managed, robust and future proofed.