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Monthly KPI’s at MTech for March 2024

98%
% SLA's met
282
Most tickets handled by a single technician
2799
Tickets Closed
80%
Resolved on inbound call
100%
Customer Satisfaction rating

Microsoft Teams: How to unlock its potential to drive efficiency, collaboration and growth

Download our free guide to getting the most out of the Teams platform

In theory, Office 365 can provide all the tools a modern business needs, whether its document creation, cloud-based file storage or powerful business intelligence tools. Teams is a vital cog of the suite - referred to by Microsoft as the "single pane of glass into Microsoft 365" - because it is designed to pull together all productivity platforms together into one place. 

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What our clients say...

Alex Deighton
Alex Deighton
Yoozoom
"We have worked with MTech for over 7 years now and they are a great company being able to make sense and give structure, make IT work, and eliminate risk in the complicated world of IT. A great skill set is being able to give non IT savvy business people & owners, good advice and a roadmap in terms of knowledge and expenditure to deliver a solution with in a budget in line with business needs. If you need IT help and support look no further as MTech is a good choice."
Deu Estates
Deu Estates
Deu Estates
"Our relationship with MTech was built during the foundations of our business. MTech set up all our software/computer/phonelines, you name it – they did it! It was during both our early days when everything in the world was transgressing from paper to online. Computers were even more of a mystery back then, as it is now – MTech was there for us every step of the way. 
Ten years later, everything has advanced in the IT world and MTech is still guiding us through every step. They are constantly updating our systems and are always providing us support on the way. 
As we all know, the web can be unpredictable so problems can arise out of nowhere – all we have to do is give MTech a call and they are often in our office in mere minutes. Any time a minor issue arises, they are only a phone call away. 
Not only has MTech been a huge factor in our progression, they are a constant support to us whenever we need. We have built a strong business connection with the company and solid relationships with the staff due to their friendly, dedicated and expert manor. 
Thank you for all you do for us MTech, we couldn’t recommend you more as a company and be proud that we have followed you throughout your decade long journey. Here’s to many more successful years to come!"
Don Blair
Don Blair
EPMS
"I would have to hesitation whatsoever in recommending MTech to any other business. Their service and response is first class."
Charlie Cudworth
Charlie Cudworth
Prospect Business Centre
"Very responsive to issues and always manage to explain issues in layman's terms. Would highly recommend these guys."
Martin Hoyle
Martin Hoyle
Pixelbuilders
"Great team, they're knowledge is second to none and we always feel like we're in a safe pair of hands."
Response Mortgages
Response Mortgages
Response Mortgages
"A great service and company to deal with. Would highly recommend to anyone, highly efficient and always willing to talk things through without too much jargon! Great to deal with."
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Call 0113 897 0999
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